Help Center

Frequently Asked Questions

Everything you need to know about Intrims, the Regulatory Information Management System (RIMS). Cannot find your answer? Get in touch.

Getting to Know Intrims

What is Intrims?
Intrims is a Regulatory Information Management System (RIMS) designed to help companies manage their compliance requirements efficiently. It enables users to access chemical data, track regulatory obligations, connect with service providers, and optimise trade operations.
Who can use Intrims?
Intrims is designed for:
  • Chemical Manufacturers & Suppliers managing compliance across global markets.
  • Regulatory Compliance Managers tracking legal obligations and deadlines.
  • Supply Chain & Export Managers monitoring chemical exports.
  • Environmental, Health, and Safety (EHS) Managers ensuring sustainable chemical management.
What features does Intrims offer?
Intrims covers the full compliance lifecycle across modules for chemicals, regions, buyers, projects, reporting tools, compliance, and regulatory intelligence. To learn more, read more on our Features page.
Is Intrims scalable for large organisations?
Yes. Intrims is designed to support growing data volumes and multiple users.
Is there an API available for Intrims?
Intrims does not currently provide a public API. Contact support at info@intrims.conformics.com for more information.

Plans & Pricing

What are the available subscription plans for Intrims?
Intrims offers four pricing plans to cater to businesses of different sizes:
Plan Price Users Key features
Free Plan €0 / year 1 user Core compliance tools, basic reporting tools
Base Plan €420 / year 1 user Manage up to 10 chemicals & 10 regions, enhanced dashboard features
Standard Plan €720 / year 3 users Manage up to 50 chemicals & 20 regions, onboarding & automation tools
Premium Plan €2,160 / year 10 users Manage up to 125 chemicals & 40 regions, priority support

Additional users are only available on the Premium plan, at €180 per user per year.

How do I subscribe to a plan?
You can subscribe directly via the Intrims platform. Choose a plan based on your business needs and complete the payment process.

Subscriptions & Billing

Can I change my subscription plan?
Yes. If your needs change you can upgrade your plan at any time (Home → Manage subscription). Adjustments will be reflected in the next billing cycle.
What payment methods are accepted?
We accept card payments through the Stripe payment system.
Can I cancel my subscription?

Clients may cancel their subscription by providing written notice at least 30 days before the end of the current subscription period.

For annual subscriptions, Clients are obligated to pay the full 12-month subscription fee regardless of early termination.

All subscription fees are non-refundable. In the event of cancellation, the Client will continue to have access to the services until the end of the current billing cycle.

For more details on subscription cancellations, please refer to our Terms & Conditions and Cancellation Policy.

Do you offer refunds?
Please check the Cancellation Policy in the Terms & Conditions for more details, or contact support at info@intrims.conformics.com.

Your Account & Team

How do I create an account on Intrims?

Sign up to Intrims: go to Sign up. Register your account and follow the steps to complete registration. Once your account is created, you can either enter an invitation code (if someone in your organisation has already set up a company account and invited you to join) or register a new company.

Join as a Service Provider: go to Sign up as a Service Provider and follow the steps to complete registration.

Can I invite team members to my Intrims account?
Yes. You can manage users and assign different roles depending on each user's needs. Available roles: Superadmin, Admin, User, and Viewer.

Using Intrims

How does Intrims help with compliance management?
Intrims tracks regulations for different regions, provides alerts for compliance deadlines, and generates detailed reports on regulatory status.
Can I customise reports in Intrims?
Yes. You can personalise substance assessments and generate compliance reports specific to different regions and chemicals.
Can Intrims be customised for my company's needs?
Yes. Intrims allows:
  • Personalised substance assessments
  • Custom dashboards & reports
  • Chemical & region-specific compliance tools
  • Customised service provider selection based on your needs
Is my data secure with Intrims?
Yes. Intrims prioritises data security and integrity. We handle your information in accordance with our privacy policy and applicable regulations. For details on how we protect and manage your data, please refer to our Privacy Policy.

Support & Legal

What should I do if I encounter an issue on the Intrims platform?
Check the Help Section in Intrims, where detailed instructions are provided for different platform functionalities.
How do I contact technical support?
You can reach out via:
Where can I find the Terms of Service for Intrims?
For legal inquiries, please visit Conformics Systems.
Need more information?
If you have any additional questions regarding pricing, onboarding, billing, API integration, or legal terms, feel free to contact us at info@intrims.conformics.com.

Still Have Questions?

Our team is here to help. Reach out and we will get back to you within one business day.